This may be someone else trying to break into your accounts. com:dhtyG15793Wj" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). " Virgin. Yes I am a current Virginmedia customer and yes, the account that I can't access is listed in My Virg. Help > Create new Email address >. BT. Solved: I've had an ntlworld. virgin. Then click on the " Account settings " tab and then the " Account details " tab. Hello chrisgallagher. I use Windows Mail to access my ntl emails but as only the most recent mails are saved there, from time to time do need to log into webmail to find historical mails. net or virginmedia email accounts. Randomly it's not receiving any emails. Behavior: When viewing "All mail", and tapping on an e-mail, it shows From: and To: fields. 3) Ideally I would delete the ntlworld. Clear searchQuickStart, set up and connections. Thank you for reaching out. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. Regards, Kain. com). @claresteve2. uk. " As long as you are still a VM broadband customer then the VM Forum Team (VM staff) can check this out for. ntlworld. You need to provide an email to help you manage your account online. All e-mail accounts send and receive e-mails properly. Its a wider issue to do with Virgin Media. com. i put this password in years ago, anyway it won't let me reset the password. I want to close the account, which I believe is an orphan and unsupported. On Friday at approx 2:30 it stopped working, - 5259882. branson@virginmedia. He has lost all paper record of his password. COM e-mail server settings - POP and SMTPFinally an update from Axel that might be meaningful. I used to be able to access my ntlworld email by logging in through the mail2. In an email to customers sent on 23 June, Axel Wehrle, director of. So, i decided, after seeing a friends set up, to purchase Microsoft 365 in the hope that i could read my emails and create folders on either machine, and each would work together. No need to register! Your Email Address: Password : Webmail Advanced Login Secure Login Webmail Check your POP/IMAP email on the web. @Timah No such announcement has been made by Virgin Media. Log in to your Virgin Media Business Mobile Account. - i dont need to do this. Email address: emailaddress@ntlworld. I have returned home, and i was able to send them first time! I was at my girlfriends over the weekend, so maybe it is her Router that is blocking the connection to the Servers. Coming back to the loop you are in. on 12-01-2023 17:29. It's absolutely free. Following all the advice removing the account it won’t let you re add it back in. Your info is private and. 4. Outlook and Outlook. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. I have changed the passwords and email addresses for most of accounts associated with this email but I can't access the email itself because the password has been changed and the forget password option doesn't work for ntlworld addresses. Password Show. The VM Forum Team should be able to assist with getting it fully deleted when they reach this thread. QuickStart, set up and connections. all my folders have disappeared. 0 Kudos Reply. Instead log out of that account and then try to log into the Ntlworld email address via this link. Login into your Virgin Mobile account and unleash your mobile’s full potential. To set up your email account on macOS or Windows, first download and install the Postbox desktop email app. My Virgin Media makes managing your account easier with all your information in one place. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). champions@theguardian. Choose Accounts and then select Other User Accounts towards the left. I have changed my password as directed (Step 1), but Step 2 instructs me as follows: '1. I was hacked a while ago and cannot get back my ntlworld email which I need access too . That is in the format video-post-mossy-sharpEmail; Unable to sign into ntlworld account; Options. Browse Virgin Media Virgin Media Community. it requires I login with the main ntlworld address i used to setup the other emails many years ago. My 93 year old father in law has an active email address ****@ntlworld. 1) I can't log in to the ntlworld. 0 Kudos Reply. For help with your TV or Phone and for Broadband Technical Support: Call Product Support/Faults on 151 from your Virgin Media Phone. Type the email address of your virginmedia account, then click “Next Step”. Forgotten your login details? Keep me signed in. Those are classic signs that the email account is in the process of being deleted. . We have now restored the ability to send and receive emails for all affected accounts. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. I would just make one other comment in addition to the password reset advice @Graham_A has offered. I went through steps 1 and 2 on this page, but when I select the link in step 3 it sends me back to the webpage "You Virgin. Then, open the Settings panel and go to the General Settings section. Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago; Top. change the secondary account password by selecting View/Change. hi Megan i have taken screenshots i'm trying to login with the primary email, i'm not sure if i'm using the right password because even though this email address works in my client its stored in the clients password manager. com email address. System Posts: 2,096,970. Next, you need to change your. Sign into the account here:. 0. Sign into the account. Check your email for free. Password Show. Enter the 6-digit Apple Verification code sent to your Apple device. I am trying to log into my email account via another route in case my mobile has been cloned. Select Continue with Apple. That will take you to the relevant "My Virgin Media" account for that email address. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. " Enter. Couldn't verify account. I have left my primary NTLWorld email pretty much untouched for years now, - 5275502. Get the latest on customer exclusives and sort out admin with ease. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. Sadly, as the community have already advised email addresses need to be linked to an active service account to both stay active, and for us to be able to provide troubleshooting support. I need to get rid of my NTLWorld email and my Windows for the last x amount of years logs in with my NTLWorld account. I have been without my ntlworld email now for 2 weeks. net email users. com. Go to Gmail and select the cog icon in the upper right corner and select "Settings. ukntlworld. I went to "forgotten password", filled in my ntlworld. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. Next, from the File menu select New > Mail Account, then enter the email settings outlined below. Step-1: Download and run the software in your operating system. virginmedia. UK time (just over 9 hours) with login failures and failures to find the servers. Grateful if anyone could help. I'm here to help. com account has suddenly stopped working. This suggests to me that the recognition of the email address is the issue. I've noticed today that no ntlworld emails are coming through now on my mobile. blueyonder. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. ’. Scroll down that page and you will see a place to edit the password. . Check your email accounts settings. . Today I changed my virgin media password. BT ID or Email address. ntlworld messages are. I received the verification email on my new address and clicked on it. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. 07-11-2022 14:55 - edited 07-11-2022 14:55. com email address. If you find yourself unable to log into your email account,. in Email yesterday; No Access to NTLWORLD. Forum Member. VM say they have made that change to improve the security of VM email accounts. Have now resolved the problem. " - using pop3. You will need to use that non VM email address to sign into your VM webmail account. At 11am today, my email account suddenly locked me out. Thanks. Sorry to see you are unable to log into VM app. I gave up after a call back from the v. When I retired I decided to move away from the (non VM) email address I had used for social and business contacts for many years. com. Options. I have been able to log into my Virginmedia account and change my password, but the hacker still. Thanks. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. . Select required folder from the left side of the software panel. The only way it would go to the Outlook. Step-3: Select the file format option in which you want to save the emails. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. Password Show. While you are on that page, make sure you set up a Password Recovery Question. . I have forgotten my password for NTL World email account. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. Stupidly, our old Ntlworld account which is somewhat inactive had. DevinThe fact that you need to be a VM broadband customer to use a VM email account is another thing to consider. Thanks for that. Step 3: Enter your new email address and click Connect. If you click on "Learn more" you might find something useful there. The default address was switched - independently of me - to an old virginmedia. Virgin Media Mail operates several email domains, including @virginmedia. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. I have an old ntlworld. but I was a customer of ntlworld and then virgin media for years and years and I’m not now. * Call costs may vary. ntlworld email/password, i need to log back out and lock in with the xxx. If it’s been longer than 90 days I would wait for a mod or. When I put in my password it tells me either the email address or password are wrong. Have been locked out for a week now. Access your bills, diagnose faults and manage. Reply. @iqbalq wrote: Hi all. The Virginmedia email system is clearly broken. Enter the password to your ntlworld. co. Initially, the device stopped sending email over smtp. Try that and see how it goes. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. com. com secondary email, Thanks for coming back and confirming that. @blueyonder. " Select "See all settings," "Accounts and Import" and then "Add a mail account. Select the necessary file saving option from the list that appears. Maxatoria Posts: 17,980. That will list all the secondary email accounts set up on your broadband account. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. BT. 0 Kudos. virginmedia. We've introduced a series of measures to help keep you connected and entertained during the latest nationwide lockdown. 6 - 6. I could access this account a couple of weeks ago. Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at. That will still take you to. Here is what some Virgin Media users who are unable to sign in to their email accounts have to say about the problem. virginmedia. @ntlworld. Thanks. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. The only way it would go to the Outlook. com email address in the window that opens, and click on the “Next” button. QuickStart, set up and connections. I have only recently upgraded to Outlook 365, previously using a standalone Outlook version with POP 3 incoming/smtp mail using the ntlworld severs. 3. uk to sign in, we’re asking you to update it to a third-party email address. Mailbird might be able to detect server settings for Ntlworld. Email Password reset and Data Protection in Email yesterday; Outlook & Cannot connect to IMAP email server in Email yesterday; NTL email still live - I cant access it or shut it down in Email Monday; email account locked in Email Monday; Can’t access ntlworld email account in Email SundayWhen you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. Hello Pixiewings, Welcome to the Community and thank you for posting. com. create a new post here using their own forum account; remind them not to post any personal information in their post. The message will appear within the envelope icon at the top right of the forum page. I have tried adding it to outlook and it just shows a blank page. . You can do that by signing into the "My Virgin Media" account for that email address: Sign into the "My Virgin Media" account for that email address from this link using that ntlworld email address and existing password. com authentication credentials-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. 1) - mail is NOT accessible using Microsoft Outlook ( deleted, reinstalled, still fails), but it IS accessible using Apple mail. I have the same problem with a blueyonder email address that has been changed today to a gmail acct, as per instructions from Virgin Media. Thank you. When you get to that page there is a link to. com login using a third party (Yahoo username (email address)). And I don’t get access to my emails anymore and most of them are. I find it absolutely disgusting that virgin media, takeover, NTL world, and then when you close your account with Virgin they literally don’t allow you after so many days to access and log into your email account online with your password. My Virgin Media, making managing your account easier with all your information in one place. That will take you through the steps to chnage your sign in / username to a non VM email account. com provides IMAP access to your Ntlworld. Is there a way to reset this? I'm still using this email and it has been working without an issue. They will need to contact the account holder in order to do so. Forum Member. While the majority of customers have been virgin. Then I noticed the hacker was still there, all my emails were being forwarded to them. Each email address has its own 'My Virgin Media account'. I'm sorry this is happening. Virgin Media. We are 100% certain regarding the correctness of the password and if I go to the VM website and attempt to login to her account it rejects the email address as being unrecognised. com, @blueyonder. virgin. We would like to show you a description here but the site won’t allow us. Ntlworld e-mail account. I've tried auto and manual set-up but get the message as follows. - opens in new window or tab. com:dhtyG15793Wj" It is important to. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. I received an email from Microsoft saying they don't have permission to get my NTL Email. On the right side select other users. We would like to show you a description here but the site won’t allow us. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. . Log-in email address . Options. lw01. I have been able to log into my Virginmedia account and change my password, but the hacker still appears to be able to access this email address and move messages received from eBay to the deleted items folder. Choose Saving option like Email Application/File Format. Once I'm in my account I used to be able to access my ntlworld. virginmedia. Try that and see how it goes. com email address that has been hacked and need to close it down. ntlworld. com -u username:password. The server port should be 993. We still have a virgin media account but changed the contact email. Secondary account changes now have to be made via the My Virgin Media account for the secondary email. Incoming Server - IMAP. com If you are still a customer then call Tech Support and they will help you get access to your email account. To confirm, can you log into your secondary email account? ^Martin. Networking and WiFi. So i need someone to migrate just the email account to my new account. Completing the steps there, you'll be sent a link to change to a new password. Options. on 06-03-2023 18:47. Email address. I tried going into their settings and check or change anything but to no avail, with a message of update failed when trying to update it. You can plop them in separate folders if you want but that way you don't need to set email clients to login to various different servers. I have connected my ntlworld email to my virginmedia account and was able to access through this. 1 ACCEPTED SOLUTION. Access your bills, diagnose faults and manage your package. All forum topics; Previous topic; Next topic; 1 REPLY 1. Hi, I have an issue accessing my secondary email account ending virginmedia. on 12-01-2023 17:29. I do however still have my ntlworld email account. @slicendice73 The email account is in a 'limbo' state which suggests that it has been partially deleted. com emails. How to manage my email account | Virgin Media Help Take us with you in four easy steps. Select Account settings. I cannot seem to put in the correct password - it just isn’t accepting it and there is no way to reset password. com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. Ntlworld. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Hello there I have an old ntlworld email that I can't log into anymore. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. We have tried changing our password in My Virgin Media but this has not resolved the issue. My ntlworld. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. @devin1 Mailbox password changes are not made via webmail they are made via the My Virgin Media account for the email address concerned . When you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. I'm not massively technical so I am stumped on this. Get the latest on customer exclusives and sort out admin with ease. I went through the palaver of changing password etc and it came back with a completely different user name (e-mail address). 0 Kudos Old ntlworld account - Please Help. I just want the email address deleted. net. After that enter the credential ( Email Address and Password), IMAP Host, Port Number. Rob. Any help would be appreciated. Having said that last night for some peculiar reason I had to change the incoming server settings on my wife's phone to have server "imap. Stupidly, our old Ntlworld account which is somewhat inactive. How do i contact VM?I have forgotten my password @ntlworld. on 05-08-2023 09:08. Although it's not the only one. The immediate answer to that is if that email account is not linked to a live Virgin Media broadband account you. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. your virgin email account is currently unavailable in Email 2 hours ago; Can’t send or receive emails @ntlworld. and enter the following where username:password is replaced with your email address and password, i. I see others have experienced the same issue and you have been able to address the problem via PM. Go to Family & other users. com Account with Your Email Program Using IMAP. However I would prefer to set my own password rather than use the auto-generated. com e mail address. We would like to show you a description here but the site won’t allow us. The operator’s official fault. All Rights ReservedVirgin Media Email - How to manage my email accountMy NTLWORLD email address wont recieve emails suddenly. I can’t log into Virgin Media, because it doesn’t recognise the email address. They can then look to update the contact information on the account to a different email address for any future correspondence. Click on Update Settings > Account Details > scroll down to password and select Edit. - sent to my important secondary email account: Hi, Further to my email to you over the weekend, I wanted to provide you with a fuller update and clarity on your Virgin Media email service. When I try to log in it comes back with unable to authorise change password, tried that same result. Newbie poster here. This can and does affect all the domains listed above. Incoming Server: pop. She has no recollection of what the password may be, unfortunately but wishes to keep on using the same email. My ntlworld address and mail box still working fine. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. Please look out for the PM. When I tried to send emails (they were still coming in at this point) I got the message SMTP connection to server smtp. ’. Sign into your Gmail account. Kind regards, Chris. So to be clear, you are a current VM broadband customer, you also have a valid my. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. Joining in. If you do want to let your client handle it you still really only need one outgoing SMTP entry no matter how many incoming you have. Dialled in Options. So that part should now say something like " youremailaddy@ntlworld. Hi, I haven't been able to access my ntlworld email account for the past few days. com email account. Forgotten your login details? Keep me signed in. Alternatively you can sign in to Virgin Media Web Mail by going to mail. Also, just to note. com. You can get to that section by clicking on the Account settings tab and then the Account details tab. Virgin Media. virginmedia. I hope someone will be able to similarly put my email. However, I deleted all my e-mails. My account had been suspended due to suspicious activity (I had a number of phishing emails come through which I forwarded to "phishing. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. ntlworld,com (or pop3. “No password provided for Ntlworld” go to nail settings and enter a PW. Select Accounts > Email accounts. Working fine here too. Further more if you want to access the email address via a third party email app on a PC or mobile device then an app password has to be generated via the relevant My VM account. Here you’ll find all the help you need for Virgin Media related problems and issues. sign in using your ntlworld. There is an ongoing problem with Virgin e-mail accounts. com Account from an Email Program using IMAP. We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help. Forgotten your login details? Keep me signed in. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to retrieve/change the password i got a message saying that her email address is invalid. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them!Despite having a previous (recent) email saying I needed to set an app password for this email account to access it. to see if you are affected, send 10 numbered emails from your ntlworld account using outlook express or similar email client (not webmail) to your own ntlworld email address and see if any or all or some get there to your inbox. Here are some steps you can try to fix the issue: Ensure Windows 10 is up-to-date (Start > Settings > Update & security > Check for updates). com. I can neither send or receive emails. However your VM email address itself will not be changed.